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If you would like to work for the imaging hub, provide‘fast track’ access for community health clinics or the provision of local diagnostic and imaging please get in touch.
PCG Diagnostics ensures full compliance with regulatory requirements. Patient care and experience is always at the forefront of everything we do. Our processes are constructed to ensure alignment to the Care Quality Commission’s five key areas; safety, effective, caring, responsive and well-led.
The service does not deal directly with patients but with other organisations remotely.
The company has good governance in place to assess, monitor and improve the quality and safety of the service provided. There is good awareness and processes to understand and minimise the likelihood of risks and to minimise the impact of any risks on customers who use the service.
The transfer of information is organised so that the confidentiality of the patients is fully protected. Strict protocols are place to ensure the confidentiality of scan information. The service will ensure that information is transferred safely and securely via secure systems. Safe systems are in place to store and transfer information to clinical consultants which have been set to be consistent with laws that relate to the safe handling of information.
PCG will provide consultants with safe work stations, computers and secure routers. PCG undertakes remote work station risk assessments performed in line with health and safety guidelines and they are audited by the company.
We ensure all staff members are fully compliant and that they carry out all mandatory training requirements. Staff working for the service were all subject to Disclosure and Barring Service checks (DBS). DBS checks on consultants are subsequently put on a three year rolling plan of renewal.
PCG has a review system to regularly monitor and evaluate the quality of service. The company will oversee that all reporting will be conducted by appropriate staff at the appropriate level. This will be achieved by following appointment standards and procedures. Qualified members of staff will be registered by a professional regulator.
We only recruit FRCP (or equivalent) accredited cardiologists and will work with only the most experienced clinicians. They must pass stringent compliance checks prior to commencement of employment. Staff feel empowered to be accountable for achieving a high quality whilst having full support from the PCG Diagnostics governance team.
Reports on scans will be audited at various intervals. Action will be taken to ensure that that the scans reported on are accurate and to an effective standard. Furthermore, any issues/ comments are recorded to try to improve the service. PCG can therefore learn from issues and make changes to ensure the service improves its effectiveness. In addition to internal audits, we undertake customer surveys and satisfaction reviews, clinical governance reviews and the company will also ensure it is meeting applicable current legislation. Regular face to face meetings will occur to ensure clients who used the service were fully involved in service improvement and looked at the quality of the service delivered.
The service does not deal directly with patients but with other organisations. PCG will prove remote reporting service to hospitals, clinics and diagnostic centres throughout the United Kingdom. Clients are likely to be the NHS and insurance companies. The company enables its customers to overcome resource challenges they face in providing a timely and responsive cardiology reporting service for either primary reporting or specialist advice. This included covering staff sickness and annual leave.
Our staff members treat all customers and colleagues with kindness, compassion, dignity and respect. This ethos is promoted through our group policies and highlighted further within our mandatory training programme on core values. Cardiologists adhere to the FRCP Code of Conduct, which not only focuses on clinical excellence but also integrity and full regard for the public interest.
PCG respects and maintains awareness of all people who ultimately rely on timely effective reporting services provided by the company.
SLAs will exist to give clear guidance about the roles and responsibilities of PCG and its customers which covers aspects from both the clinical and operational perspectives. The contracts are tailored to the needs of the customer.
There is in-depth information provided to clients who use the service. There is a comprehensive ‘Client Assurance’ policy that detailed the services provided and who the staff were that delivered the service.
Our services have been constructed specifically according to customer requirements. We pride ourselves on being flexible and supportive of tailored enhancements to ensure customers are at the heart of our activities.
In addition to having an ongoing appreciation of changes in regulations and industry landscape, we use regular patient and customer surveys to obtain feedback so we can evolve our processes and policies to pursue the highest levels of clinical standards. We are always looking for ways to improve our clinical and operational performance.
As our service is technology-driven service, any system or software faults will be reported and resolved in a timely manner. The registered manager will be responsible to ensuring the service has a response time that is meeting the SLA of each customer. An action plan exists as part of the company strategy to work on continuing to improve the target responsiveness. Any exceptions are logged and timing failures investigated and corrective action taken. There is also a complaint policy and procedure.
The philosophy of the company is to have an open and respectful culture. The leadership team is a critical component of building and maintaining a successful and supportive culture. We strive to excel at providing the highest quality care, tailored to customer’s specific needs, in a constantly evolving environment.
The company looks to have a high quality core team of staff, with both clinical, technical and managerial experience. The directors of PCG have in place an effective recruitment and selection processes that ensures only suitably qualified, skilled and experienced staff are appointed to provide a high quality service. PCG only employs ‘fit and proper’ staff and seeks to ensure effective governance of the company. PCG seeks to hire people of sound chatacter; honesty, trustworthiness, reliability and respectfulness are all considered. Staff receive appropriate support, training, professional development, supervision and appraisal as is necessary to enable them to carry out the duties. For example, ongoing training and CPD will ensure ongoing standards. We also follow various guidelines that cover value-based recruitment, appraisal and development, and disciplinary action, including dismissal for senior staff and have procedures in line with the best practice including seven principles of public life (Nolan principles).
Systems and processes exist that ensure PCG are able to meet requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Regulations 4 to 20A). PCG has effective governance, including assurance and auditing systems and processes. PCG assess, monitors and drives improvement in the quality and safety of the services provided, including the quality of the experience for organisations using the service. PCG assess, monitors and mitigates any risks relating the health, safety and welfare of people using the service. PCG continually evaluates and seeks to improve their governance and auditing practice. In addition, PCG securely maintains accurate, complete and detailed records in respect of each customer using the service and records relating the employment of staff and the overall management of the regulated activity. As part of their governance, PCG seeks and act on feedback from customers, staff and other stakeholders, so that they can continually evaluate the service and drive improvement.
Records relevant to the management of the services will be maintained to an accurate standard and fit for purpose. There is well-defined structure of roles and responsibilities with clear lines of accountability. The leadership team are engaged, work closely together and staff feel motivated to deliver extremely high standards. There is an active risk register and suitable governance system.
Our post image diagnostics service is heavily reliant on a robust technology platform and information security throughout the infrastructure is of critical importance.
We partner with our customer’s IT services to ensure security of data is controlled throughout the lifecycle of our service. After a report is completed by a cardiologist, it is returned to our customer within a safe and secure message system. We are partnering with the leading IT, software and healthcare technology providers to deliver a fast, reliable and effective service. The necessary ISO certifications are held by these providers so we are confident that they are adhering to best practice and have be assessed by independent experts to verify that information is managed securely in line with latest international best practice.
We are working towards full compliance with the Data Protection Act 2018 and also gaining ISO 27001 certification. We have a regularly updated Information Governance Statement to ensure we meet current requirements. We are simultaneously looking to meet all requirements of the IG Toolkit and Cyber Essentials certification. We also have a dedicated Caldicott Guardian representative to ensure PCG’s adherence to all six of the Caldicott principles.
Please let us know if you would like any additional information on how PCG manages data safely.